SR
Siyanda R

1 reviews | Active since Feb 2014

17 Dec 2016, 09:18

AFI BRAND THEMSELVES AS WOLOLO BUT IN ACTUAL FACT DELIVER DOLOLO!

<p>I'm utterly disgusted by Royston Marks from AFI poor consideration for client's claims.</p> <p>This individual was designated to review my claim and after communicating with them on the 7Th of December I have not received any firther communication from them even after emailing them insisting that they folllow up after having subimted the ITC number and Police case number on the 8th of December.</p> <p> </p> <p>AFI claims that they settle claims under 10k in less than 24hours. What a lie!</p> <p>I'm getting worried now that if a stupid claim like a lost cellphone can be such a hussle, how will they deal with really serious issues.</p> <p> </p>

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Replies (1)
Momentum Insure
Momentum Insure's reply19 Dec 2016, 14:51
Official

Dear Siyanda

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE