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Nancy G

1 reviews | Active since Jun 2011

07 Apr 2017, 06:04

AF thanks there customer with huge increase

<p>Be careful people Alexander Forbes thanks there customers by increasing premiums by 18%(vehicle) for not claiming. Reason for increase; 1. Parts to repair your vehicle should it be involved in an accident increase every year; 2. Windscreens to be replaced increase every year; 3. Panel beaters increase their rates every year; 4.Assessors increase their rates; 5. Car hire rates increase every year. Hate to see my increase if I'm in an actual accident. Thanks Alexander Forbes wouldn't recommend you guys to my worst enemy.</p>

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Replies (3)
Momentum Insure
Momentum Insure's reply07 Apr 2017, 10:57
Official

Dear nancyk,

Thank you for taking the time to advise us of the difficulty that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that we will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Client Services

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Nancy G's update13 Apr 2017, 04:12
Reviewer Update

Won't hold my breath client services four days later and you guys still don't give a ****. No response from anyone. Your personal service is disgusting you. Alexander forbes clearly sticking to their 18% increase.

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Nancy G's update19 Apr 2017, 10:12
Reviewer Update

Still no call thus meaning absolutely NO INVESTIGATION to my query.