SG
Selvan G

1 reviews | Active since Mar 2009

12 Oct 2015, 12:39

AF makes me drive without a spare tyre for 3 weeks

AF insisted on repairing a damaged (cracked) rim from an accident in 2013, despite my pleas to replace it. I had a slow puncture over 3 weeks ago, and upon investigation by a local tyre shop, they found that the rim was leaking on the repair.<br> <br> I have been in contact, on more occasions I care to remember, since then. I have been given nothing but empty promises on feedback. I escalated to customer services last Thursday, and again empty promises of feedback.<br> <br> I again tried to contact AF since 10:30 this morning, and finally decided that perhaps this may get their attention !

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Replies (1)
Momentum Insure
Momentum Insure's reply12 Oct 2015, 12:58
Official
Hello vincegp,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE