WC
Wayne C

1 reviews | Active since Mar 2009

10 Nov 2017, 10:19

AF don't valeue their Clients!

I have been a client for many years. I found out that Alexander Forbes closed their offices in mt city of Polokwane. Since then, they do not bother to respond to my requests. They have hiked my premiums and refuse to get back to me regarding the review of my policy.

So, I will simply move my insurance to Virgin Insurance or to Echelon

Thanks for nothing Alexander Forbes!

0
Replies (2)
Momentum Insure
Momentum Insure's reply10 Nov 2017, 10:22
Official

Hello Wayne,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE

WC
Wayne C's update13 Nov 2017, 10:09
Reviewer Update
I am yet to be contacted by a "senior" manager! A call centre jockey called me!