SP
Stanley P
1 reviews | Active since Feb 2016
29 Nov 2022, 16:38
Addition of my cell phone to my existing cover
Kgosi forgot to update my address after I have provided it to him as 255 Jean Avenue. I had to call back to be assisted again by Zama. Thank you Zama. Kgosi, please practice first call resolution. It is part of customer centricity.
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Momentum Insure's replyOfficial
29 Nov 2022, 18:39Good afternoon Stanley.
Thank you for reaching out to us. We are sorry to hear that your request was not handled properly first time round, however Zama was there to save the day.
Kind regards
Qhakazile
Thank you for reaching out to us. We are sorry to hear that your request was not handled properly first time round, however Zama was there to save the day.
Kind regards
Qhakazile
Momentum Insure's reply29 Nov 2022, 18:39
Official
Good afternoon Stanley.
Thank you for reaching out to us. We are sorry to hear that your request was not handled properly first time round, however Zama was there to save the day.
Kind regards
Qhakazile
Thank you for reaching out to us. We are sorry to hear that your request was not handled properly first time round, however Zama was there to save the day.
Kind regards
Qhakazile