Account not closed on ITC

I sold my car and I subsequently cancelled my Alexander Forbes car insurance policy on 05-Jan-2015. But to this day 17-Feb-2015 my account still shows as active with all the major credit bureau (ITC and Experian). AF tells me they are not responsible for updating the account with the credit bureau. This is their answer I got from email:<br> \Good day<br> Following our telecom yesterday with regards to your ITC request update.<br> Apparently our accounts department have confirmed that we do not up date ITC checks for our clients