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Pierre M
1 reviews | Active since Jul 2022
06 Jul 2022, 10:46
Absolutely Shocking!!
Momentum Insure: Absolutely shocking! I have been a client for 39 years. Everything was insured with them: Fixed property, household, all risk items, a fleet of vehicles, etc. I've had good service from them until I recently asked their advice (no claim, only advice) about a damaged boundary wall. They inspected the wall and informed me that the entire policy would instantly be cancelled (including vehicles and all other non-wall related insured items). After a relationship of 39 years! SHOCKING!!
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Replies (1)Momentum Insure's replyOfficial
06 Jul 2022, 11:05Good morning Pierre.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your recent interaction with us and the service experience. We have escalated this matter to a team manager who will contact you to address all your concerns.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your recent interaction with us and the service experience. We have escalated this matter to a team manager who will contact you to address all your concerns.
Kind regards
Brenda
Brenda
Momentum Insure's reply06 Jul 2022, 11:05
Official
Good morning Pierre.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your recent interaction with us and the service experience. We have escalated this matter to a team manager who will contact you to address all your concerns.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your recent interaction with us and the service experience. We have escalated this matter to a team manager who will contact you to address all your concerns.
Kind regards
Brenda
Brenda
