Absolutely disgusting service and inefficient processes

This is my 2nd claim in 3 months and the experience has been the absolute worst I have ever experienced with any other insurance. Your process of logging claims online DOES NOT WORK!!! and had to call and re-do the claim (14 Nov 2023), initial claim logged online on 13 Nov and consultants are ***********, they never call to give feedback, we have called every single time to get feedback on claims with no resolution, consultants and managers promise to call back but never do, every time you call to talk to a manger there isn't one available or wont take calls. Jack (Manager) has not provided any feedback as promised. Been on a call as we speak for more than 29 minutes and the consultant is clueless, we are urgently awaiting on a claim from hail damage. Spoken to Dineo Monthso and had me on the call for 29 minutes, (hold on 15 minutes of those 29), still no resolution or feedback, and being pushed from pillar to post. Dineo came back on the line, talking about a closed claim and again clueless. Everything is starting to look like a ***** to have claims not paid!!!!