Absolute horrible service from Momentum

I've been insured with momentum for 5 years now never skipped a payment, I've claimed before with no worries. Was happy with my time there even put my wifes car under my cover, now for the first in her 10 year driving career she involved in a horrible accident driving on a road thats poorly maintained no road signs, no road markings, no street lighting on a t-junction didn't see the turn and road straight into a ditch.

Now it's been 2 weeks (10 working days) and we didn't get any form of update the claim process even after begging for it more than 24hrs ago, they made us travel 1 hour back to the accident scene to demonstrate how the accident happened, in a car that's not road worthy no plate and alcohol in it. Was even stopped by the saps. He asked as to explain the whole days events 3 times, 4th time from our friends whom we were with 14 days later.

He now after 10 business days wants to start validating says we might be having financial difficulties and committing insurance ***** with a car claim, he has to check our financial records, people we insured in our family, SAPS records, previous insurance history for suspicious activities. On my wife first claim after 5 years with the insurance.

I recommended the company to a lot of people, I now regret doing it.