Absolute disappointment to deal with!

Item: Momentum Insure
Rating: 1
Author: Sheldon E

My entire experience with Momentum has been a massive disappointment.

My claim took forever to get approved.

Panel beater absolutely butchered the repairs and returned my car partially working.

I raised this directly with momentums complaints department and on Facebook, but momentum seems to forget that the customer pays for the service, not the service provider.

Avoid the headache!!

Helpful (0)

Replies (3)

Momentum Insure's replyOfficial

04 Jul 2023, 10:15

Good morning Sheldon.
This is not the kind of service we want to deliver to you and we apologize for the lack of service. We have escalated this matter to a team manager who will call you to assist.
Kind regards
Qhakazile

Momentum Insure's reply04 Jul 2023, 10:15

Official

Sheldon E's updateReviewer Update

10 Jul 2023, 21:30

Hi Qhakazile,

Thank you for your kind response.

Unfortunately the issue has still not been resolved.

Sheldon E's update10 Jul 2023, 21:30

Reviewer Update

Hi Qhakazile,

Thank you for your kind response.

Unfortunately the issue has still not been resolved.

Momentum Insure's replyOfficial

11 Jul 2023, 15:18

Good afternoon Sheldon.
We will look into the matter.
Kind regards
Qhakazile

Momentum Insure's reply11 Jul 2023, 15:18

Official

Good afternoon Sheldon.
We will look into the matter.
Kind regards
Qhakazile