ML
Mosima L

1 reviews | Active since Dec 2017

17 Oct 2019, 10:43

Above and beyond awesome service from Lerato Masela

Until yesterday, I was honestly losing trust in Momentum. The quality of the service I've been receiving wasn't the best with my past interactions. I'm all for awesome service coz it keeps me coming back for more, not forgetting putting word out there that I'm with the best and that's what I got yesterday.

Lerato Masela is literally a breathe of fresh air, from her intro to her saying goodbye. Not only was she professional and friendly, but she got the job done to the T. I felt like I was speaking to a friend and not some robot or machine, I mean she even called me back immediately when my line cut . A lot can learn a thing or 2 from her with regards to delivering awesome service.

Thank you so Lerato, your service is very much appreciated.

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Replies (1)
Momentum Insure
Momentum Insure's reply17 Oct 2019, 10:48
Official
What a fantastic way to start the day! It is so heart-warming to hear how you feel about the Momentum brand. We always strive for service excellence, and to give you our client only the best. Thank you for insuring with Momentum.
We will share your acknowledgement with Lerato.
Have a wonderful day :-)
Kind Regards
Qhakazile