A sign of things to come? Should I be cautious?

<p>So, im busy with comparative quotes for my Household and vehicle insurance – I walk into the Office and my colleague advises me about the efficient service he received from Alexander Forbers, showed me all his communications with them via email, even the app**** rates he received as a Staff benefit.</p> <p> </p> <p>Quick on the draw, I sent an email with the same template to the same person he was in contact yesterday. I had no response after an hour and then decided to call her. Got her landline voicemail and left a message. Then, I email Landi Reichert at 09:16, calls me at 09:32 and advises that one of her colleagues will email me a quote sometime this morning. By 12:07, I email Landi to get progress and I get an out of office response, call the call centre for immediate assistance. When I called, the agent wasn’t sure why I called and wanted to put me through to claims???? I said no, I need a quote as a staff benefit, she put me on hold…..after 15 minutes, I just walked away from the phone….</p> <p> </p> <p>Now, if it starts this way, where there si already a loss in communication just to get a quote, I shudder to think what else is next</p>