A overjoyed Alexander Forbes client

Incredible service from Mareleze Abraham at AF and insured by Momentum.

A claim was made to our insurance in respect of an Apple Watch that stopped working. Between the previous Insurance liaison company and Apple core Service center, it seemed as though no one was able to help with the claim as Apple said that the fault was a component failure and the insurers needed more information that Apple could not and would not provide.

After emailing one last time, our case was handed over to Mareleze and she helped beyond measure. One email was sent and dealt in such a professional and efficient manner, that we were notified yesterday of AF and Momentum making a decision to help our case and provide funds for a new watch.

The service from Mareleze is a testimony to the fact that there are still people who are willing to listen and hear, and who try and succeed in providing exceptional customer service.

Thank you Mareleze, thank you Alexander Forbes, thank you Momentum.