7 Weeks of VERY weak excuses!!!

7 weeks later and a decision has still not been made on the motor vehicle claim. The vehicle was in excellent condition before the accident. The wing mirrors and central locking mechanisms had no issues until after the accident. NetAssess (that's a whole different complaint!) have now said that it is general wear and tear yet the have NO supporting evidence of this statement.

Despite lodging a formal complaint with the Ombudsman (NFOSA) I have not had the courtesy of a response or a decision made on this claim.

Either fix it or write the vehicle off. Just make a decision!