MT
Mandla T
1 reviews | Active since Apr 2010
04 Aug 2022, 09:05
40 Minutes - no call answering
I am so angry right now. Last night my car broke down and I called Momentum for Roadside assistance.... I waited in their queue for almost 20min. Ended the call, waited another 15min. Ended the call again, then another 20min of waiting. Ended having to pay a tow truck to tow my car home while I have insurance that I pay montly for such events. Its been nearly two years without any claims but the day I need help, they are nowhere to be found.
Helpful (0)
Replies (1)0
Replies (1)
Momentum Insure's replyOfficial
04 Aug 2022, 09:09Good morning Mandla.
Thank you for bringing this to our attention. We always aim to deliver the best service and unfortunately it seems we did not deliver our best to you. Please allow us an opportunity to investigate the service received from the service provider and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing this to our attention. We always aim to deliver the best service and unfortunately it seems we did not deliver our best to you. Please allow us an opportunity to investigate the service received from the service provider and we will contact you to address all your concerns.
Kind regards
Brenda
Momentum Insure's reply04 Aug 2022, 09:09
Official
Good morning Mandla.
Thank you for bringing this to our attention. We always aim to deliver the best service and unfortunately it seems we did not deliver our best to you. Please allow us an opportunity to investigate the service received from the service provider and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing this to our attention. We always aim to deliver the best service and unfortunately it seems we did not deliver our best to you. Please allow us an opportunity to investigate the service received from the service provider and we will contact you to address all your concerns.
Kind regards
Brenda