4 Months No car Nor car hire! A very terrifying experience

I was involved in a car accident 24/12/2022. I lodged a claim with momentum through Mr Collen Shilinda. It was approved somewhat first quarter of January 2022. However my car could not fixed at the time because there were no parts my vehicle hire expired I understood. I called momentum several times telling them that i have found a service provider that will source out parts much more quicker, this was unsuccessful and even speaking to the team leader or manager was fruitless. I had to agree to wait with their renew it sandton guys. On about 28 February i was told parts have arrived and they we’re starting with the repairs. 28 March passed and the car was still not ready. After numerous calls and renew it and momentum my car remained not fixed. I called momentum with an attempt to get a car hire extension which they bluntly refused to give one. This is after i have waited for well over 30 days for a car that is meant to be fixed in 20 days. About two weeks back i was told my car will be ready in few days, over 10 days has passed since then and one problem led to the other and the car was not ready. What shocked me was new noted damages on the rims and also the shocks that were later found to be leaking, there car was stripped, assessed and assembled to no one noting those defects. To me it just spoke incompetence of a great magnitude. After speaking to Denise who assured me that the provider needs to give me a car hire and Mr Silinda who said he will compell the provider to give me a car hire they remained adamat that they will not give me one there at renew it! I spoke to a very rude and unprofessional lady who charity said it was her senior at renew it, shes a bully and does not respect that i am nit her client but that of the insurance. Its almost 60 days, my car hire was only approved around the the 10th of April way over 20 days after the time the car was supposed to be ready. I used my money to transport myself or my wife whereas i have benefits to car hire which was refused and not properly utilized. I have never skipped a premium and this had to be how i get to be treated. I need to be paid back all the monies that i used for transportation when i was denied access to a car hire that i rightfully had a right to. I need a formal apology to all people involved in this claim. Failure which i will have no choice but to cancel my policy and find better company to work with going forward. I cannot be bul**** for being a customer and when I have been nothing but good. I did not choose to be in an accident and someone needs to account for such inconveniences. Its the 17th today and im still without my car and i am paying for the car and insurance fir things that i do not have benefits to. Im tired and i am gatvol! There is a lot to say by im drained psychologically and emotionally to say everything.