DG
Doreen G

1 reviews | Active since Sept 2017

19 Sept 2017, 10:52

3rd Party Claim

On 27/7/2017 @ 9:55am, I spoke to Nompila, who advised me that my claim will be settled within 60 days. We are now 8 days away from the 60 days wait.

The damages is between R7000 and R10’000, yet I still have not been compensated and driving around with a brand new “damaged” vehicle and I was not even in the car at the time of the incident.

I find it unacceptable to wait longer than 60 days for this to be settled as nothing is outstanding.

I would like to lay a formal complaint to the Ombud if this is not settled and the amount reflecting in my bank account no later than 27/9/2017.

0
Replies (1)
Momentum Insure
Momentum Insure's reply29 Sept 2017, 13:36
Official

Hello Doreen,

Alexander Forbes Insurance would like to apologise for our delayed response to you.

Alexander Forbes Insurance acknowledges that our staff has been in contact with you regarding this matter.

Kindly advise us if this matter has been acknowledged and resolved accordingly.

Regards
ALEXANDER FORBES INSURANCE