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JN
Jp N

1 reviews | Active since Mar 2009

23 Aug 2017, 13:56

3rd party blues

After your client reversed her car into my parked locked vehicle on the 5th of August there has been no resolution to what seems to me a pretty straightforward 3rd party claim. I had to wait several weeks just to receive a claim number and no response from the person dealing with this file. I have mailed him and received no response it seems that your company is always dragging their feet and looking for an excuse not to settle 3rd party claims even when it was 100% your clients fault and wants to force innocent party's to claim from their own insurance. This is unacceptable please escalate this claim so that I can repair my vehicle which is now an eyesore due to the negligence of your client. I await your feedback.

0
Replies (3)
Momentum Insure
Momentum Insure's reply24 Aug 2017, 08:23
Official

Hello JP,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE

JN
Jp N's update25 Aug 2017, 12:39
Reviewer Update
Well I am still waiting for your senior manager to contact me and it seems as Mr Mokwena are to busy to reply to any emails from me or my broker. You should get a few pointers on customer service from a company that knows how to handle customers like my insurance company SANTAM. I await for someone from your company to contact me and to resolve this claim otherwise I will have to contact the ombudsman.
JN
Jp N's update01 Sept 2017, 05:57
Reviewer Update
It's now been a month since this incident and despite all my efforts to have this resolved Alexander Forbes has not once contacted me despite all these empty promises on Hellopeter of senior managers that would contact me shortly. All emails to Mr Mokwena who is handling my file has gone unanswered. I have a look on Hellopeter at all the complaints and dissatisfied customers of Alexander Forbes and I cannot believe that a company that takes their money every month would treat them in this disgusting manner. I would like to have this matter resolved as soon as possible as it has not been a pleasant experience to deal with this *********** company rather just a frustrating one.