30+ days still no ****ing refund and unprofessional email signatures

I was quoting around for insurance and I thought at the time that momentum insurance is the right way to go but I have changed my mind and cancelled with them on the 26 of October before the debit order should go off. This was not finalised and they deducted the premium after I have cancelled the policy with them.

****ing stupid consultant tried to phone me but I ignored their calls as I have made up my mind. After the premium went off they sent me a cancellation confirmation and advised about the refund policy.

Firstly your refund policy does not ****ing apply to me as I have cancelled the policy before funds exited my account.

Secondly your email signatures is ****ing unprofessional as their is no name of your ****ing consultant so you don't know who is emailing you.

Thirdly and lastly it is 30days + and I I still have no ****ing funds in my account.

I want a ****ing manager to phone me and email me proof of my payment.

I promise you if you don't send me a proof of payment I will write another review. And I will go on Google reviews and do the same, I will do it on all social media platforms and tweet it. South Africa should hear how ****ing unprofessional your company is