2 Months, Blame games, no solution besides ********* to the paying customer!!!

Registered with claim number CP118688, on the 16th of October 2018. Matter still not resolved, up to the point were the consultant stopped responding to emails, because I am and will not accept a unit of Inferior value/quality as a replacement for what I have insured.

2 Parts and none resolved!!!

1. Building, the contractor confirms and displays damages to the ceiling. However, the assessor from DAS takes a look at the roof from outside and says there is No damages. Atleast we know DAS has "superman" working for them! Nevertheless, confirms paint to be re-done. Guess what, still not done!!!

2. Contents, The consultant blames the service provider, the service provider blames Momentum whilst almost 2 months later the clients claim has not been concluded. My request is simple, if the service provider believes the value is fair, I would like the service provider to replace my unit like for like and please do not force me to accept monies that I unable to replace a similar unit!!!