14 days still not resolved pathetic

It's been a long wait and still no feedback as promised by 2 different consultants. Claim was lodged on the 9th of Jan 2023 and the assessors came through on the 11th of Jan 2023. The feedback giving to Me by the assessor was that it's not worth it to repair the items there's no guarantee it will last. However the feedback on the report is wear and tear. Absolutely ridiculous when 2 out of the 3 items are only 2 years old as they were bought when I moved to my new place. This is my first claim from the time I joined momentum and I honestly didn't think I'd have such poor support and lack of assistance with this claim. Claim number CP539809MP. I want my items replaced. I have no fridge and chest freezer and now feel that I need to be reimbursed for all my food that is getting ruined as well. Useless doesn't even describe the service received from your consultants. Don't make promises you cannot keep. If my request is not granted please have a manager contact me. I would proceed with cancellation and move my business over to a worthy competitor... Yours Truly Very disappointed client