14 days passed and no claim logged

I've been trying to log a claim since 4 April. I am unable to log a claim via the app due to an error always appearing. I was called by Momentum but was driving and could not take calls or the signal was weak. I rep**** the very same day, again on 9 April and then on 14 April. Fourteen days have passed and still no claim has been logged. Please refer to Momentum App Query - MT***2