TM
Tumelo M

1 reviews | Active since Jun 2016

04 Jun 2016, 09:03

100% TERRIBLE - Momentum ***

<p>The morning of the 11th of May, travelling to work I got an incident , my car was hit on the left hand side by a momentum client, why he was trying to exit the parking lot, he hit my car so hard that we even lost control of the car and my car went to to the on coming lane and even tried to hit the buildings, fortunentely the we were able to stop the car, i have never been in an excident before, i was so scared a terified and my daughter was also in the car. when we got out, the guy explained he didnt see our car, he sorry and that he is covered by Momentum and that all will be in order, with that said i got happy that he is covered and that all will be in order, we even went to the police station he assured us that all will be in order.</p> <p> </p> <p>Momentum asked us to take our car to an assessment where by the total cost of fixing is R 15 056.81 and then momentum gave me their recommendations (OFFER) their offer is R8 380.82 so this means i must arrange R6 675.99. They explained the below on their report</p> <p>- we confirm that a collision occurred when our incident driver was existing and you has passed his vehicle.</p> <p>- A person traveling on the road (even if he has right of way) must at all times act as the reasonable person considering that whilst in a packing lot expect other vehicles to be entering and leaving. A person is not expected to act paranoid but he is expected to be vigilant and to keep a reasonable speed under the circumstance. A persons failure to act as a reasonable person under the circumstance is seen as negligent.</p> <p>-No driver has absolute right of way and a definite duty rested on you to make sure that it is safe and clear to proceed.</p> <p>-Our client was in your direct view when collision occurred.</p> <p> I then wrote back to them...</p> <p> </p> <p>Good day Momentum</p> <p> </p> <p>Thank you so much for your prompt feedback in resolving this matter, I am however not happy at all with your offer, see below reasons;</p> <p> </p> <p>1.Vehicles in a parking space do not have right-of-way over those already proceeding.</p> <p>2. I cannot constantly look on the side to check which vehicles will be moving out of the parking lot.</p> <p>3. it is your clients responsibility to check before coming out of the parking lot if the road is safe and clear before they exit the parking space, it is not my duty to check for them.</p> <p>4. Please note my car had already passed your clients car hence he is the one who hit me and not the other way round, my car was already in motion it was impossible to avoid the accident how can you keep me liable, for what had been caused by your client. Your client is 100 percent at fault for the incident.</p> <p> </p> <p> </p> <p>I am requesting Moment to review its offer after taking the above into consideration, the better offer you can give me is between the below</p> <p> </p> <p>1. 100% or 2. 90-10%</p> <p> ...............</p> <p>They rep**** back </p> <p> </p> <p>WITHOUT PREJUDICE”</p> <p> </p> <p> </p> <p>Good Day</p> <p> </p> <p>I trust that you are well</p> <p>Taking into consideration the damages to our vehicle, it is clear that part of our vehcile was already out of the parking bay, showing his intention to exist.</p> <p>A duty rests on all road users to make sure that it is safe and for them to proceed, and not just our insured as you below stated.</p> <p>Your damages are frontal and not rear, so you could not have passed our insureds vehicle</p> <p> ________________________________________________</p> <p>The funny part is the guy hit me on the side not the front as per Momentum, he hit me staright on the fender... </p> <p>I always heard there were mickey mouse insurance companies i now know one thanks to the incident, i feel sorry for all your clients. after all the trauma that i have experinced because of your client this is what i get. i wish this gets to all the client who wants to join Momentum, I hope they get to see what they are getting them self into.</p> <p> </p> <p>Terrible *****'s.</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Momentum Insure
Momentum Insure's reply06 Jun 2016, 07:11
Official
Thank you for bringing your concerns to our attention. Please give us an opportunity to look into this to assist you as quickly as possible. Kind Regards Qhakazile Customer Relations Team
Momentum Insure
Momentum Insure's reply06 Jun 2016, 14:48
Official

We confirm that you were contacted by Charlene Haramis and your concerns have been addressed.

Kind Regards

Qhakazile

Customer Relations Team