1 and a half months to process and approve a simple claim

<p>We have received our Claim number from AF in June 2017 and submitted all required documentation.</p> <p>It is the 12th of August and we are unable to get any answers. Yesterday when we enquired for the 10th time, they lost our paperwork, and we had to submit it again.</p> <p>Is it possible to deliver such bad service and stay in business these days?</p> <p> </p> <p> </p>