Zero Compassion - Momentum Health

My family and I were unfortunately in a terrible situation, where I had lost my job before lockdown and my husband runs a very small construction business and could not operate during lockdown. We found ourselves without any income during this time. We contacted Momentum and requested whether they could freeze our medical aid cover for 2 months and we would also not claim during that time. They point blank refused and we therefore lost our medical aid and currently have no cover at all. Sorry Momentum Health but you are an institution with NO COMPASSION AT ALL. We are now in the process of looking for an affordable medical aid once again and sorry Momentum you will not make our list of possible providers ever again.