Your service lacks empathy and urgency

The point of having a medical insurance or any medical cover is to be able to use it when necessary or atleast that's what consumers pay and expect when they doing business with companies such as yours. When I have to request a call from hello doctor for them to declare whether my condition is serious enough to see a doctor or not its already frustrating, try not getting a call from 10 and when they do call for second they don't even wait for you to answer they sms you to log a new request that will take another 3 hours for them action and when they do action they so full if attitude no people skills these are unwell individuals you are contacting no need to be condescending I'm so sorry but this is the worst medical service ever a day hospital would be a better option