Your claims process is cumbersome

Momentum's claim process is utterly slow and painful. It takes months of back and forth before they actually cover what they were to cover in the first place. Months go by without feedback on claims, even when following up in between.

1. Had a chronic claim submitted for my wife's thyroid tests, you supposed to cover two a year. You declined this, I emailed you and took more than a month to solve. 2. Your brochure claims to cover pap smears, yet you declined to cover my wife's recent pap smear. I've emailed you regarding this a week ago, nothing back as yet. 3. Baby immunisations, your brochure claims that you cover these, however you declined my claim. I now have to follow up again, and this is painful and slow.

This are just my recent examples.

Can you please improve your claims process as you are literally chasing your clients away. Ill be better off moving to Discovery.

I'm sure to leave your company at the end of 2022. Discussing my medical issues with friends and family who are with other providers don't share my experience.

Medical professionals also openly share their frustrations with your company.

Be better.