Worst Service i have EVER RECEIVED IN MY ENTIRE LIFE

<p>Trying to solve queries with Momentum Health and Multiply has been an absolute nightmare for the last couple of months, i honestly don't think anyone there cares.</p> <p> </p> <p>I have been trying to get my Health Returns for months now without success. I have so many reference numbers from the emails and numerous phone calls (at my expense) that i have made to try and get this sorted out. Apparently my gym visits from Multiply are not being sent to Momentum Health and as a result i cannot get my Health Returns. A Momentum consultant called me and asked me to email my gym visits from Virgin Active to them, which i did but they still do not reflect. WHY SHOULD I HAVE TO GO TO VIRGIN ACTIVE TO GET A SUMMARY OF GYM VISITS??? AM I NOT PAYING FOR THIS TO BE DONE AUTOMATICALLY???? OR ATLEAST DO IT YOURSELVES AND SORT YOUR SYSTEMS OUT. </p> <p> </p> <p>I have had a toothache for over 3 weeks now and cannot use my Health Returns because of such terrible service and incompetence from Momentum Health. My first advisor didn't even bother helping me sort the issue out and i changed to another advisor hoping this would help but this has also just been a waste of time. I find myself following up myself every second day and all i am ever told is to wait and i'm given a new reference number. I feel ******!! WHAT AM I PAYING FOR?????? Every month i pay R71 for advisors that do not even help me sort out my issues. I tried to be patient and have been waiting from June to get all of this sorted out but now i cannot wait for this nonsense now whilst i am in pain. </p> <p> </p> <p>To make things worse, i had a savings account they were crediting from my debit orders. From that, i only used about R200 but apparently now there are no funds left in the account. Where did the money go to????? I CANNOT EVEN BUY MEDICATION WITH MY MEDICAL AID AND AM FORCED TO USE MY OWN CASH BECAUSE OF MOMENTUM'S ERROR.</p> <p> </p> <p>Noone there cares except when they need to take MONEY. This has been a terrible experience! I had to pay cash when i went to the dentist this weekend and got charged extra by my bank because i used my personal savings without giving a withdrawal notice.. SO I KEEP LOSING MONEY BECAUSE OF NO URGENCY FROM MOMENTUM HEALTH.. AND YET THEY CALL AND ADVERTISE TRYING TO GET ME TO INVEST MY MONEY INTO THEIR PORTFOLIO'S.</p> <p> </p> <p>I AM TIRED OF YOUR ******* AND NEED THIS SORTED OUT NOW!!!!!!!! I WOULDN'T BE SURPRISED IF ONE OF YOUR CONSULTANTS HAS TO REPLY TO THIS WITH A 'We are working on it and will advise you' nonsense that i have been told since June. I have been patient and tried to understand whatever issues have been happening but this is too much!!!!!!!!!!!! I will be reporting this to the Medical Aid Ombudsman.</p> <p> </p> <p>With service like this you will lose even the most patient clients. WHAT A WASTE OF HARD EARNED MONEY.</p>