JM
Ju-Mari Meyer

1 reviews | Active since Aug 2013

23 Jun 2016, 07:15

Worst service EVER!!!

<p>We as medical aid clients did our best to go for a health assessment and every day trying to do 13 000 steps to earn health returns in our saving. Last week I phoned as Momentum did not swith the health returns to my savings. They then told me that we did not went for a health assessment. I told the guy we did and he blamed Dischem for everything. I called Dischem and within 20min they sorted eveything out and send me the proof that they submitted it already in MARCH. I phoned Momentum back and they assured me that on Friday it will be in my savings. Friday I phoned again as it was not there. Then they told me I did not go for a health assessment. I then gave them the reference number of the email that I send with the proof and they said it will right on Monday. Monday came and my health returns was gone. Till today NO money was transferred to my savings. I came to the conclusion that Momentum does not care for it clients. </p>

0
Replies (1)
Momentum Health
Momentum Health's reply23 Jun 2016, 09:16
Official

As per our discussion your query is being investigated and feedback will be provided.

Kind Regards

Debbie van der Haar