Worst service ever

I've had the worst time ever with them .

I sent an email to change banking details which has not been done , now they finally find my email and I get a message saying all I need to do is send a copy of my ID which I then do . I get a reply with the form I already filled in saying I need to fill it out ! Like aerioysky is there no communication anymore. I also have been asking for a refund which I never got as well as my address change . And I still require rhe baby bag they said they would send . Why is it whenever I need assistance from my medical aid it has to be an issue and I need to fight . And the only time I get assistance is when I write a review.