worst service ever

I have been a momentum health member for a few years and was on the access option up until august last year due to my employment status.i am now on the Ingwe active option.On the 06/01/2016 i tried to access the list of GPs on the website but couldnot open it.I then emailed Momentum for the list for the Mpumalanga area afte a few days.The nearest doctor on that list is more than 80kms away.I then proceeded to ask them if they could load the GP i normally go to onto the network.I got an email to say the doctor was already on the Ingwe active network.I called momentum on the 18/01/16 to verify that and the agent told me that he was not and that i was misinformed.i then asked her to ask the doctor to join the network and she told me that i should ask my doctor to join.she later agreed to contact the doctor.on the 20/01/16 an agent contacted me and said that momentum would not load my doctor as he is on the normal ingwe network.surely he can be loaded to more than 1 network.its been 2weeks and i still havent been to a doctor.t is great to see how much the medical aids actually care for their clients.i am definately cancelling my medical aid only\apparently after a 30day notice period""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;734932;140;14;2;0;1;0;0;2;16/01/21 10:17;1012;NULL;16/01/10 13:10;16/01/20 17:25;Double payment;;Dibuseng Tanyane and Florence;***;I hereby have challenge with deduction on cheque account even though i was informed by cashier that transaction didn't't go through, then I had to pay with cash. I was purchasing electricity for an amount of R550 at around 13:50 on 10 January 2016. Cashier kept receipt for management attention I was told. I went back to enquire on 12 January and was told that they could not assist me as the amount was still pending. On 14 January i was surprise to notice that amount was no longer pending but was credited to Pick n Pay account. I spoke with \management\"" several times and was told matter was under investigation and they have noticed that amount was received by Pick n Pay. I call them daily but they don't take this s matter seriously. I am poor customer who comp**** with all requirements to prove my side. This is financial set back on my side which clearly inconvenience me at beginning of the year. I don't think Pick n Pay is poor to enrich itself with impoverish peoples money. I want my money back or else...... Please take note of time value of money as I could not settle my accounts. I am very angry as things stands..."""