Worst Service Ever

I have been a member since 2015. On a Hospital Plan. I were diagnosed with Bipolar Disorder in June 2016. I assumed that because i were on a Hospital Plan that Chronic Medicine weren't covered.

After a few consultations with the DR and a few months medicine that i had to pay for i contacted Momentum to ask what my options are. They told me Chronic Medicine is only covered on a full plan and so i asked them to upgrade me to a full Health option.

After a struggle just to do this change i visited the Dr and they arranged for me to be registered with Momentum, Momentum responded and said no!! They won't cover it because i were diagnosed before i took out the new Option!!!

My Dr then told me as well that Chronic medicine is covered on a Hospital plan. So why this false information from momentum just for me to be turned down by them for any claims.

After this very discomforting process i asked to be downgraded to a hospital plan because it makes more sense then, if they don't cover the medicine asked to be covered.

I got a call from K. Denariah ,Executive Service Specialist. He started by saying they are terminating my contract because when they put me back on a hospital plan the Bipolar wasn't indicated!!! So he said it is my fault and that they will proceed with termination, alternatively i must send them a letter stating this process that i have been through!!

I woke up one morning to see a amount is paid into my account from Momentum. They then told me they refunded me for the last 2 months that i were on a full medical plan but it is also terminated.!!!

I have life insurance, disability cover, income protector, multiply, gym memberships x 2 with momentum mmmmmm? What should one do ? Cancel all these policies?

Very very disappointing!!! Moved Medical aid to another Competitor of Momentum they even included Chronic medicine from word go!!! And no waiting periods.