Worst service

I sent an enquiry to the medical aid On 02/07/2020, after trying to phone them a view times. On 06/07/2020 I sent a follow up email. Received a reply that the are still processing my request. On 10/07/2020 I received an email that the email I used was not linked to our account and that my husband needs to complete a form to grant permission to provide me with the requested information! I informed them that I was the depended and provided all the necessary information as I myself work at a medical aid! This is the worst service!