worst service

I submitted two claims -fist one on the 08/06/2018 for the dermatologist claim as I paid cash -second one one the 13/06/2018 for the pharmacy as I paid cash as well

I've been calling to find out whats happening with the claim and not one agent can give me a turn around time which is the most ridiculous thing I've heard! how can a claim not have a turn around time? whenever i call to speak to a manager then no one is available, is there even managers around to deal with clients that complain about how ridiculous the service is?

you people get your installments on time every month but have the worst customer service, its been almost a month and I still haven't received my reimbur*****t , the last call i made was today and i spoke to Tsepho Charlie call REF - ********** 58, i told him i want feedback as soon as possible as this has been going on way to long

cell ********** 489