Worst medical insurance!!

Worst experience ever! Been so patient with them after having issues with my card and not being able to access my benefits. Then was informed I will receive a new membership card and to my surprise they had "delivered" it, to whom? No answers just runarounds!! Was promised a refund after I had utilized my own funds, still to this date nothing!! Wouldn't recommend to anyone. Headache after headache that time they debit smoothly. Cancelling the whole thing! Funny thing, each time I call in, no one seems to know anything I always have to start afresh! How ridiculous!!