Worst medical aid

Worst medical aid! The people that work there has no clue what is going on there. It is almost one month that I have been struggling to get my claim to be paid. On page 6 of my maternity benefit it states that momentum pay for 2 pediatric visits. They have excuses each time and they do kot pay me my money back! Every person I have worked with there has a different excuse. I have chats and *** to show that the people working there has no idea what they are doing. Do not use momentum! They do not like to pay!