CJ
Christiaan J
1 reviews | Active since Apr 2022
03 Jan 2023, 10:41
Worst company of the year, 2 years in a row!
To add to the constant incompetence of this company, I'm now being harrassed by them to pay back the money THEY accidentally paid to me!
What happened was that I requested a cancelation of my membership last year, only to notice a continued debit order on my bank account.
I reached out to my bank to issue a chargeback and contacted momentum! They then issued a refund of some of the funds they believed were also still owed to me. Some of these were correct, but then they erroneously added an additional month's worth of fees, which they are now demanding I pay back!
I'm in total awe that any modern company that's survived as long as they have can be THIS ***********! It's completely incomprehensible!
So what am I supposed to do now if, like so many South Africans I left the country and closed my bank account?
I'm absolutely livid! NEVER use momentum!
Helpful (0)
Replies (3)0
Replies (3)
Momentum Health's replyOfficial
03 Jan 2023, 11:09Dear Christiaan
Your concerns are noted.
We will investigate and revert with feedback.
Kind regards
Debbie
Your concerns are noted.
We will investigate and revert with feedback.
Kind regards
Debbie
Momentum Health's reply03 Jan 2023, 11:09
Official
Dear Christiaan
Your concerns are noted.
We will investigate and revert with feedback.
Kind regards
Debbie
Your concerns are noted.
We will investigate and revert with feedback.
Kind regards
Debbie
CJ
Your accounts department then made a mess of the situation and returned additional money that they were not supposed to.
I can request the details from my bank as evidence if needed, with the exact date and time I requested the chargeback and I still have a copy of the email communication between us (which also includes a date and time).
It's shocking to me that a company that provides "financial services" seems to have such a tough time managing its finances correctly.
I hope your clients are aware of this ...
Christiaan J's updateReviewer Update
06 Jan 2023, 14:47Incorrect!
I requested a chargeback BEFORE reaching out to you about my account not being closed!
I requested you close my account, but you didn't.
And I noticed it when I looked at my bank balance and noticed another transaction from you!
So I immediately requested a chargeback and then directly afterward contacted you!
I requested a chargeback BEFORE reaching out to you about my account not being closed!
I requested you close my account, but you didn't.
And I noticed it when I looked at my bank balance and noticed another transaction from you!
So I immediately requested a chargeback and then directly afterward contacted you!
Your accounts department then made a mess of the situation and returned additional money that they were not supposed to.
I can request the details from my bank as evidence if needed, with the exact date and time I requested the chargeback and I still have a copy of the email communication between us (which also includes a date and time).
It's shocking to me that a company that provides "financial services" seems to have such a tough time managing its finances correctly.
I hope your clients are aware of this ...
CJ
Christiaan J's update06 Jan 2023, 14:47
Reviewer Update
Incorrect!
I requested a chargeback BEFORE reaching out to you about my account not being closed!
I requested you close my account, but you didn't.
And I noticed it when I looked at my bank balance and noticed another transaction from you!
So I immediately requested a chargeback and then directly afterward contacted you!
I requested a chargeback BEFORE reaching out to you about my account not being closed!
I requested you close my account, but you didn't.
And I noticed it when I looked at my bank balance and noticed another transaction from you!
So I immediately requested a chargeback and then directly afterward contacted you!
Your accounts department then made a mess of the situation and returned additional money that they were not supposed to.
I can request the details from my bank as evidence if needed, with the exact date and time I requested the chargeback and I still have a copy of the email communication between us (which also includes a date and time).
It's shocking to me that a company that provides "financial services" seems to have such a tough time managing its finances correctly.
I hope your clients are aware of this ...
CJ
Christiaan J's updateReviewer Update
10 Jan 2023, 01:22Funny how momentum deleted/edited their reply now to save face.
For public visibility, here is the reply I was sent:
Dear Mr Joubert
For public visibility, here is the reply I was sent:
Dear Mr Joubert
We wish to inform you that your membership was terminated effective 01/08/2022.
Kindly note that the termination was backdated to 01/08/2022 as we only received your termination request in October following your complaint on Hellopeter.
The credit of R2769.00 for August and September premiums was refunded to you on the 14/10/2022.
After the refund was processed you manually reversed one premium with your bank. Notification of the reversal was received from your bank on 10/11/2022. Therefore an amount of R1424.00 for the premium that was reversed is still owing to us.
Kind Regards
Debbie
Note, I still have a copy of this reply saved in my email
Note, I still have a copy of this reply saved in my email
CJ
Christiaan J's update10 Jan 2023, 01:22
Reviewer Update
Funny how momentum deleted/edited their reply now to save face.
For public visibility, here is the reply I was sent:
Dear Mr Joubert
For public visibility, here is the reply I was sent:
Dear Mr Joubert
We wish to inform you that your membership was terminated effective 01/08/2022.
Kindly note that the termination was backdated to 01/08/2022 as we only received your termination request in October following your complaint on Hellopeter.
The credit of R2769.00 for August and September premiums was refunded to you on the 14/10/2022.
After the refund was processed you manually reversed one premium with your bank. Notification of the reversal was received from your bank on 10/11/2022. Therefore an amount of R1424.00 for the premium that was reversed is still owing to us.
Kind Regards
Debbie
Note, I still have a copy of this reply saved in my email
Note, I still have a copy of this reply saved in my email