WORST COMPANY IN THE WORLD!!!!!!!!!!!!!!

THE WORST COMPANY IN THE WORLD!!!!!!!! I app**** to get my health saver account refunded to me in February this year – sent through the documents, but the application was not processed. I canceled my medical aid with momentum on the 21st May 2020, this came into effect the 1st of June, I was told all moneys owed would be paid out. On the 17th July I call and try to find out when the refund of the health saver would be paid out, I was sorry for the misinformation but this takes 3 months from date of termination (21st May) so this would be August (2020) I called the call center in August as no payment has been received, Sorry for the misinformation but it is 3-4 months from date of cancellation. This would make it latest end of September. In September I call to follow up an what is happening with payment as I have heard nothing from Momentum and get told Sorry for the misinformation but it is not 3-4 months it is 5-6 months from cancellation , (October November). First week of November I receive an email saying we need to have these documents so that payment may be processed, I call in and ask why as these documents where submitted with termination of the medical aid, and was told Sorry for the misinformation, that if the payment is over a certain amount that this is required BUT you are not over that amount so it is not necessary. I ask again when will payment be made? I get told this is will be the first week of December, I have learned that the call center agents do not communicate between themselves or update the system (confirmed via email and telephone that my number has changed but no update has been done on the system) and are very nice to speak to but have no knowledge of what is happening, so I ask for an email to confirm that this will take place in the first week of December, now the 8th of December I have not received any payment! I call in again and get told Sorry for the misinformation and that I have outstanding paperwork!!!!! No one has called to ask for this paperwork because they system has not been updated and you only have my old number. I explain that I was hijacked while I was moving home and everything I own was taken, I have a temporary id as during lockdown you were unable to get a re-issue of an id document, but this is only valid for 2 months and costs money to get re issued and a new proof of residence as I was moving when I was hijacked. I have an affidavit stating that I was hijacked and that my documents were ****** but that doesn’t matter because now that 7 months has passed from date of termination (1 June) we need to now follow procedure. Sorry for the misinformation is not and acceptable excuse for ******* work, it is not a cover all for jerking people around. I WANT MY MONEY it is not yours it is mine. It takes 6 weeks to get a new id (home affairs is now re – issuing them) I will not wait another 6 weeks for this payment to be done. This is unacceptable and deplorable. If someone that actually knows what is happening with my account could contact me I would very very much appreciate it!!!