1 reviews | Active since Mar 2011
Worse Medical Aid i have come across
<p>The past 2 weeks i have been going to a GP on the Momentum Network due to me having a bad case of the flu, I chose that Doctor because he was on the network, First Visit he gave me a Jab & Antibiotics which was no help at all,2nd visit was a week later and he did the exact same thing which was no help, On the 17/06/2016 i was rushed to the Crompton Emergency rooms due to having severe chest pains and could not breathe because i had a chest infection with a very serious cough, I was admitted by the Doctor in the Emergency rooms and obviously they could not call in for Preauth since it was 11pm at night an i doubt Momentum has staff working, i was put on drips and nebulized immediately. The next morning admin called the MA for Preauth and the lady told me everything was ok with the Medical Aid, Thereafter i was asked to go through for Xrays and before doing so i asked again was everything authorized and they said "YES", the doctor came through to see me thereafter and asked how i am feeling and said the infection had cleared a bit so i asked to go home even though i was suppose to stay in hospital for 3days. I was Discharged before 12 on the 18/06 which isnt even 24hrs!!! WTH on Monday i get phone calls from the Xray Dept , The Hospital and the DRs Rooms saying that MEDICAL DID NOT authorize my admission and i need to pay!!!!!! I then was asked to take documents to my GP whom i have seen twice because i had to see him due to him being on the network an fill out my history, That was not enough for Momentum coz now they want info from my previous Doctor whom i saw last year to find out if i have the flu on an ongoing basis!!!! WHO DOES THAT???? DO I NOT PAY MY PREMIUMS ON TIME???? HOW CAN YOU QUESTION SOMEONE THAT HAS THE FLU????? WHO IS PAYING FOR MY PHONE CALLS AND RUN AROUNDS TO THE DOCTORS???? Definetly a Medical aid that does not value its clients!!!!!! Pathetic!!!! I will be taking this to the MEDIA !!!!! </p>
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Debbie van der Haar
Thank you for bringing this to our attention.
Your query will be investigated and feedback will be provided.
Kind Regards
Debbie van der Haar
As per our discussion the above query has been resolved.
Kind Regards
Debbie van der Haar
As per our discussion the above query has been resolved.
Kind Regards
Debbie van der Haar
