Won't pay after approval

<p>First of all I have to say that I have never felt like just a number so much than what I have experienced with Momentum Health. My orthopedic surgeon prescribed a device that assists with bone growth after I had to go for a second operation to connect my broken femur. I got all the necessary paperwork together and submitted the claim. My doctor said that it was important that I started using the device immediatly after the operation. After I have not received any feedback I made various calls and on the day of the peration eventually spoke to someone at Momentum who categorically confirmed that Momentum would pay for the devce. I have a reference number for this call. I then paid for the device as the suppliers would not ship the device before they receive payment. A week or two later I received a phone call from Jasveer at Momentum Health and within the first minute of the conversation I got the idea that he was looking for a reason to deny the claim. I have now received three different emails with three different reasons why Momentum now won't pay. I can never speak to a person at Momentum and my claim and myself is just a number to them. I have requested a copy of the recording (when I was told that Momentum would pay) from Jasveer but my email was simply ignored. I'm hoping that by posting this to Hello Peter a human being from Momentum Health will at least call me and hear me out.</p>