Why momentum? greedy drones

<p>Good day,<br />I need some help please.<br />I have been a momentum member for nearly a decade and I am truly unsatisfied with what I am paying for.<br />I am living an active life so I do need medical cover but I fear if something serious happens to me, I will be left with the same frustration I face every time I have a medical claim.<br />In January I went to hospital for an issue and was fronted the full bill to paid on the spot, not fine but okay, and then upon submitting my claim, about 3 times, I was told I do not have the right paperwork to claim (see below).<br />I repeatedly asked for assistance and all ever received was the auto-response. I had only the paperwork given to me by the hospital, why isn't that enough?<br />So my question really is then; what am I paying for?<br />As I see it, I paid my own medical bill even though I have a custom hospital plan. I need an explanation for what services I actually get. Why don't you provide what you are selling?<br />Unless I get a satisfactory response form a senior member I am seriously considering cancelling Momentum as my 'provider'.</p>