Whatsapp service extremely bad , service is beyond pathetic

Momentum WhatsApp chat service is extremely, extremely bad . For 2 days I have been battling to get an authorisation code so that I can visit my GP. You wait for two hours just for the chat to be allocated to an agent . I mean 2 whole hours. I am not sure whether Gugu is an actual human or robot but she will ask for the same information over and over again. I am very disappointed, for a department that is responsible for human lives, you guys definitely do not show any sense of urgency in your service.