Waiting Forever!!

I joined Momentum last year November. The contract stated - no waiting periods. I then contacted them in March to ask for authorization for a procedure to be done - only to hear I have to supply a years medical history. I did that and to date I haven't heared from them. I phoned several times to no avail!! I'm very disappointed and I'm going to cancel my membership! They promise you the world when you want to join, only to be disappointed once you join!