Waiting for hours to just get an authorization code and ending up not getting any whilst we paying for your services

Health 4 me introduced this watsapp method were you can send them a massage and you assisted with the authorization code for a Dr visit. But recently you wait until it's 6pm and you told they won't be assisting you since it's no longer office hours. On the 10th of may I was not assisted I waited for hours since I was told they could not authenticate me and I was being transferred that took hours until it was 6pm so I had to leave the Dr's room without assisted and the following day I was told they have a back log.. Today I'm sick and I want to visit the Dr sent them a watsapp again requesting for an authorization code did that 8am I'm told again that they are unable to authenticate me and being transferred it's 10am now I've been waiting to be authenticated, I'm just sitting at the Dr's office waiting on momentum your service is ridiculous.. I sent you a massage asking you if there was an alternative way for me to get the authorization code no response I'm in pain as we speak and in need to see a Dr.. Please give us a solution.