Very Unhappy Momentum Client

I have been receiving terrible service from Momentum this past year. My husband ended up in the hospital due to Kidney stones. I have now battled for well over a year to get 2 bills sorted through momentum. The amount of calls and emails I have made to try and get this resolved, I could very well have paid for the bills out of my own pocket. I need urgent assistance as I have been dealing with Neal Naidoo and since last year October havent heard anything back. My Gap cover advised Neal to send me all the information that is needed in Order for Momentum to pay the bill, but up until now I havent received anything from him. I am considering taking My medical aid, Multiply and my home and car insurance to another company as I have now had it. I end up spending a lot of money, but what is the point if I still have to pay the Bills out of my own Pocket.