Very traumatic experience - 1

Very traumatic experience - 1.Sold a wrong product asked for medical Aid and sold hospital plan- never used from February till I stopped it this month- I need my money back 2. A double unauthorised deduction on my account - resulting in denting my bank account and my credit score 3. No matter how I have been promised that the medical Aid is sorted - getting embarrassed when medication is processed as it reflects no funds 4. Continue to double deduct- A sign of inefficient and uncaring and unprofessional service 5. Writing unanswered emails- lack of empathy and customer care This is just part of my horror experience with Momentum