VERY BAD & PATHETIC SERVICE FROM MOMENTUM (HEALTH4ME)

Momentum has a BAD & PATHETIC SERVICE in general, and more especially when you have to make a claim for a refund, for the money spent at health practitioners. In December 2022 i was reffered to a specialist. I then phoned Momentum to make necessary arrangements for Authorisation and they gave me the authorisation number. I then went to a specialist and when i got there in pain, the specialist insisted on getting paid upfront. The reason for that they said its because Momentum (Health4me) has a very bad history of not paying and also for late payments, which is why they dont want anything to do with Momentum. I phoned Momentum to explain the situation and they said its okay, i can pay from my pocket and then i should submit a claim to them, and they will refund me within 7-14 working days. after the 7th working day, i did a few follow ups and the different agents who i engaged with, they all had one same answer which was "the claim is with the finance team awaiting approval". From there i had a strong feeling that this wont be paid, judging from how they handled it, but i decided to wait till the 14 working day period is over. Now the 14 working day period is over and i am still not paid by Momentum.

What upsets me the most is that EACH AND EVERY TIME OVER THE PAST YEARS WHEN I HAVE TO MAKE A CLAIM, I HAVE TO STRUGGLE & FIGHT WITH MOMENTUM ON EACH AND EVERY OCASSION AS THEY DO NOT KEEP THEIR WORDS AND PROMISE IN TERMS OF THE REFUNDS. THEIR SERVICE IS VERY PATHETIC.

NOW I REGRET BEING PART OF MOMENTUM AND SURPRISINGLY I AM NOT THE ONLY ONE WHO GETS TO EXPERIENCE THIS, AND IT INCLUDES SOME OTHER PEOPLE THAT I KNOW AROUND. THIS EVEN INCLUDES SOME HEALTH PRACTITIONERS WHO ARE FED UP WITH MOMENTUM.

I THINK ITS TIME TO MOVE AWAY FROM THEM AND LOOK FOR A BETTER, RELIABLE COMPANY.

PEOPLE SHOULD JUST KNOW THAT MOMENTUM IS PATHETIC.

AGAIN THEY GO ON TO ADVERTISE AN APP THAT IS NOT EVEN WORKING (MOMENTUM MORE HEALTH) MISLEADING PEOPLE OUT THERE INCLUDING MYSELF. THAT APP IS NOT WORKING AND I HAVE STRUGGLED FOR MORE THAN A YEAR TO GET IT WORKING. EVERYTIME WHEN YOU CALL, THEY LIE AND SAY THEY ARE WORKING ON IT. I HAVE ENGAGED WITH LOTS OF AGENTS FROM MOMENTUM TILL SOME ADMITTED THAT ITS NOT WORKING, YET MOMENTUM STILL MISLEAD PEOPLE OUT THERE ADVERTISING IT WHEN THEY WANT PEOPLE TO COME ONBOARD AND SIGN UP. PEOPLE SHOULDNT FALL FOR THAT. I HAVE ENGAGED WITH AGENTS SINCE THE PAST YEAR AND THEY EVENTUALLY GAVE UP SINCE THEY CANT MANAGE TO GET IT WORKING, AND THEY ALSO CAN SEE ITS NOT WORKING.

ALL I NEED IS MY REFUND, CAN I BE PAID PLEASE.