Utter Incompetence

<div>Last year I went for an operation which involved cutting my hand open and inserting 6 metal *****s. Momentum gave me authorization for the proceedure. I went in and had it done but when I tried to claim from them they said that the medical codes showed that my hand had been cut open 6 times and they would only pay for 1. I tried to explain that the 6 codes were for 6 seperate *****s and not the cut. Their "Medical Advisor" didn't know that and so disagreed. After an 8 month fight which I went through the CMS I finally got a letter from Momentum saying they would pay the shortfall on the next payment run. After a coupleof months I contacted my broker and he shifted me onto his assistant. Trying to get anyhitng from those 2 was like drawing blood from a stone. It would take months and countless emails to get any information from them. Eventually Momentum said they had paid the amount last year. I checked my bank accounts and found that there wasn't such a payment. When I asked The Blood from Stone Team to investigate I grew old and died and came back to life, 4 times only to hear from them that Momentum cannot give me proof of payment and that they could help me further and then cancelled our broker / cleint contract... This is also after they cancelled my contract stating that it wouldn't effect my gym contract which was cancelled the next day. Really either not interested in clients or *********** in their so called jobs. Back to the Momentum payment issues. So now I'm stuck with a ladder up my arm chair with no alternative but to go back to the CMS and fight for a proof of paymetn slip, THANK YOU ASHNEE you must be a former Telkom or Eskom manager or CEO to have messed this up so badly with regards to client satisfaction that I am here, writing this report.</div><div>&nbsp;</div><div>End of the day I have many insurance contracts for household / vehicle / boat / travel etc but have never ever come accross a duo who are as incapable as ***** and ***** I am utterly disgusted with the lack of effort put in by them as well as Momentum on a whole (Ashnee in particular) for not addressing this concern and either PAYING their clients when they have won a semi legal issue against them or proove that they are in the right to which would make a happy client out of me but that is still to come hopefully even if it is after a second visit to the CMS about the same issue. YOU SUCK MOMENTUM!</div>