USELESS Medical Aid!! Would not suggest or refer it to anyone

After a system/human error when handling my cancellation. It's been story after story no accountability. Someone decided to backdate a cancellation, I mean who does that, no follow up, no communication, they just terminated my membership without me knowing...Only realised when I was about to conclude a sale @ dischem that my card was declining while I know I have 3.5k Health returns on my HealthSaver??? I spoke with over 6 consultants but still no resolution and it doesn't seem like they really want to remedy the **** up they did. No one wants to account or take responsibility, It's always the clients fault(** We thought we thought)... They must do their due diligence before they start blaming someone else...... All they know is excuses and excuses, always looking for a way to blame their client... No one has taken responsibility. It's been over 4 months and still no joy in getting what's due to me (R3500 of health returns).... It's really draining dealing with these PEOPLE... NO RESPECT FOR CLIENTS, AT ALL.... no TCF.. I'm moving my other policies out of momemtum. Never had to deal with such nonsense....