Useless Consultants

<p>I recently had to cancel my medical aid subscription with Momentum Health.</p> <p> </p> <p>Upon phoning the Call Centre to cancel my Medical Aid, I was informed that it had in fact already been terminated due to non-payment of 2 consecutive months. I aksed the consultant, Thandeka, no less than 4 times, if I owe Momentum anything. Whereby I was told all 4 times, NO! In fact I was informed that I have a positive Savings Balance of R1200 due to me!</p> <p> </p> <p>Now 2 weeks later I get an email stating that I owe them R3200! Due to some personal savings overdraft!!! Why when I phoned to cancel the first time, was I not informed of this....? Why could the consultant (out of all 4 times i asked) not once mention ANYTHING about the savings overdraft? Why could she not have told me, I am not sure but will get back to.... Geezee I would have even settled for a 'I'm sorry Ma'am but I cant tell at this stage? </p> <p> </p> <p>NOT EVEN THE SECOND TIME WHEN I PHONED WAS I INFORMED OF ANY ARREARS AMOUNT ON MY ACCOUNT!!!!</p> <p> </p> <p>This to me is absolutely unacceptable.... The consultants are useless, and clearly have a massive lack in basic training as to how to explain the termination of membership agreement!!!!</p>